Call Us Today On: 020 8571 2440

FAQs

Getting all the correct information is essential when purchasing your granite or quartz worktop so here we have answered the 10 frequently asked questions.


Can you show me samples?

GQ STORE – We can definitely provide you with samples, all you have do it ask. If you wish to see the quality of stone and workmanship we can show you some of our previous worktop fittings.


What is the overall process?

GQ STORE – There are 3 simple stages: template, fabricate and fit. Templating is where a surveyor makes an onsite visit and creates a stencil of your granite or quartz worktop. Our highly experienced stonemasons will then use this template to fabricate the worktop against the granite or quartz chosen. The fabricated stone will then be installed by our very own fitting team to complete the process.


What do I need before templating?

GQ STORE – All you have to do is:
1. Make sure all the base units are securely fitted and bare before the template.
2. Make sure the hob, sink and tap are on site when the surveyor visits.


What is the turnaround time?

GQ STORE – We aim to work within a 3-5 day turnaround time from the template date however, this is all dependent on the current workload.


How long have you been trading?

GQ STORE – The GQ Store have been trading for 2 years now and are the sister company to Alpha Marble and Granite whom have been in this trade for over 10 years. Using their knowledge and experience we are becoming experts of this craft too.


Do you fabricate the worktop in-house or onsite?

GQ STORE – The worktop will be fabricated in our in-house factory. Minor works like cutting holes or milling down any extra stone may be done on site and we aim to do this is as quickly and neatly as possible. The GQ Store do not outsource any of our work and all workmanship is inspected before fittings take place.


Can I see the slab that will be used for the worktop?

GQ STORE – Our factory and yard hold over 200 slabs of both granite and quartz so samples are readily available. Whatever material you choose to go for, whether we have it in stock or have to source it from our well trusted suppliers we can definitely arrange for you to see the slab.


Do you provide a warranty for the worktop?

GQ STORE – The GQ Store provide all clients with a 5-Year Worktop warranty (link to warranty). This warranty can be referred to should there be any defaults with the granite or quartz worktop however, we are confident that our service and product is of the highest quality.


Is a granite or quartz worktop difficult to maintain?

GQ STORE – A granite or quartz worktop requires little maintenance however, there are a few things to avoid. All clients are given an aftercare and maintenance guide which explains how you can maintain your worktop.


What are the payment terms?

GQ STORE – Our payment process is split into 3 fair parts. The first payment taken is a 5% deposit which confirms your slot for a template. The second payment is 45% of the agreed cost, this payment is taken after the template has been carried out and verifies that production of the worktop can proceed. The remaining 50% is taken after the worktop has been installed.


Contact Details

Granite Quartz Store
67 Adelaide Road
Southall
Middlesex
UB2 5PY

Call: 0208 571 2440
Fax: 0208 571 9207

Email: [email protected]

Monday-Friday: 9am-5pm
Saturday: 10am-4pm
Sunday: Appointment Only